Privacy Policy

Your privacy is important to me. This Privacy Policy outlines how your personal information is collected, used and protected when you visit this website or book a session.

This business is based in Australia and operates in accordance with the Australian Privacy Principles (APPs) under the  Privacy Act 1988 (Cth) .

Information Collected: 

I may collect personal information including:

• Your name 
• Email address 
• Phone number (if provided) 
• Appointment and booking details 
• Payment information (processed securely via third-party providers) 
• Any information you voluntarily provide when communicating or booking a session 

When you visit this website, certain technical information may also be collected automatically, including:

• IP address 
• Device type 
• Browser type 
• Pages visited 
• Time spent on the website 

This information is collected through cookies and analytics tools.
 

How your information is used: 

Your personal information is used solely to:

• Provide and manage booked sessions 
• Communicate regarding appointments 
• Send confirmations, reminders or follow-up emails 
• Improve website functionality and user experience 
• Maintain business records as required by law

Your information is not sold, rented or shared for marketing purposes.

Cookies & Analytics

This website uses cookies and similar technologies to enhance user experience and analyse website traffic.

Cookies are small data files stored on your device that help the website function effectively.

Analytics tools such as Google Analytics may collect non-identifying information about website usage. These tools may use cookies to track interactions and improve services.

You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect website functionality.

Third Party Services: 

To operate this business, trusted third-party services are used, including:

• GoDaddy (website hosting and email services) 
• Acuity Scheduling (appointments and bookings)
• Microsoft Outlook (email services) 
• Zoom and Microsoft Teams (online sessions) 
• Secure payment processors 

These providers may store or process data on servers located outside Australia. By using this website and booking a session, you consent to this use of third-party services.

Data Storage & Security:  

Reasonable steps are taken to protect your personal information from misuse, interference, loss, and unauthorised access.

Information is stored securely using reputable systems and is retained only for as long as necessary to provide services and meet legal obligations.

International Clients: 

As services are offered online worldwide, your information may be processed in Australia or other countries where third-party service providers operate. By engaging with this business, you acknowledge and accept this.

Access, Updates & Deletion: 

You may request access to, correction of or deletion of your personal information at any time by contacting me via email.

Changes to this policy: 

This Privacy Policy may be updated from time to time. Any changes will be reflected on this page.

Contact: If you have any questions or concerns about your privacy or this policy, please contact:

📧hello@carolinejane.com.au